Thank you for shopping at shopjose.net! We are committed to delivering your order safely and efficiently. Below you will find the details of our shipping and delivery processes.

Order Processing Times

All orders are processed within 3-5 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays. During high-volume periods or promotional campaigns, shipment processing times may be slightly extended.

Shipping Rates & Estimated Delivery Times

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location.

  • Standard Shipping: 15-20 business days

  • Express Shipping (If applicable): 7-10 business days

Our Shipping Partners

Your orders are securely dispatched via trusted courier services, including FEDEX, DHL, and TNT.

Order Tracking & Shipment Confirmation

Once your order has been handed over to the courier, you will receive a Shipment Confirmation email (or SMS) containing your Tracking Number. You can monitor your package’s delivery status through your account on our website or directly via the courier company’s official tracking portal. Please note that tracking information may take up to 24 hours to become active.

Delivery Address Accuracy Requirements

It is the customer’s responsibility to provide an accurate and complete delivery address and contact information. shopjose.net cannot be held liable for delayed deliveries, lost packages, or additional return-to-sender fees resulting from incorrect or missing address details.

Handling Damaged or Lost Packages

Please inspect your package carefully upon delivery. If the outer packaging is visibly damaged, torn, or crushed:

  • Do not accept the package from the courier.

  • Request the courier agent to prepare a formal “Damage Report”.

  • Contact our customer support team immediately at info@shopjose.net.

If a package is officially confirmed lost in transit by the carrier, we will expedite a replacement or issue a full refund according to your preference.

International Shipping & Customs

Worldwide/International Shipping: shopjose.net offers shipping to selected international destinations. Please note that international shipments may be subject to import duties, customs fees, and local taxes upon arrival in the destination country. These additional charges are entirely the responsibility of the customer.

Contact Shopjose.net Support

If you have any questions, concerns, or feedback regarding our shipping policy, please contact our team:

  • Email: info@shopjose.net

  • Phone: +1 (201) 201-7358

  • Address: 311 60TH ST SUITE #335 WEST NEW YORK, NEW JERSEY 07093