At shopjose.net, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our return and refund policy carefully to ensure a smooth process.

1. 14-Day Return Window

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. If 14 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Requirements for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging with all tags attached.

  • You must provide a receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products or intimate items) for hygiene reasons.

  • Gift cards and downloadable software products.

Please get in touch if you have questions or concerns about your specific item.

3. How to Start the Return Process

To start a return, you can contact us at info@shopjose.net. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Refund Processing and Approval

Once we receive and inspect your return, we will notify you to let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 5-10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

5. Late or Missing Refund Inquiries

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company, it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopjose.net.

6. Product Exchanges for Defective Items

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at info@shopjose.net with photographic evidence of the damage. Once approved, we will provide instructions for the exchange.

7. Return Shipping Costs and Deductions

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Shopjose.net Support for Returns

For any return-related questions, feel free to reach out to our support team:

  • Email: info@shopjose.net

  • Phone: +1 (201) 201-7358

  • Address: 311 60TH ST SUITE #335 WEST NEW YORK, NEW JERSEY 07093